We require at least a 48-hour notice for cancellations and will only rebook cancelled appointments a second time. We reserve the right to refuse appointments for no-shows or same day cancellations.

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BC Provincial Health ended its mask mandate for healthcare settings beginning April 2023. To protect our staff and patients, we ask that patients reschedule if they have a cough, cold, or other flu like symptoms. We also reserve the right to cancel appointments for patients exhibiting flu like signs or symptoms.

Please call 604-371-3791 to cancel or reschedule appointments. 

Please take note of the following:

1. Bring your BC Care Card, Insurance information, and a pair of sunglasses.

2. Please arrive no more than 10 mins earlier or later than your scheduled appointment.

3. Arrive alone or if assistance is required, only have one companion.

4. Wearing masks for patients is optional.

5. When we put dilating drops, your vision will become blurry after the exam for at least 3 hours. We do not recommend going to work, driving long distances, and discourage driving with infants or toddlers immediately after the exam. Please prepare accordingly.

We continue to observe respiratory illness related health and safety procedures.

Our team completes a self assessment at the start of each clinic day.  We continue to minimize the number of people in the clinic at any given time.  Hand washing/sanitizing and equipment sanitation is performed before and after each patient. Plexiglass barriers remain in place.

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During eye exams, there are instances when physical distancing is not possible. Our optometrist/s will keep their mask on for the duration of the exam.