We require at least a 24-hour notice for cancellations and will only rebook cancelled appointments twice. We reserve the right to refuse appointments for no-shows or same day cancellations.
BC Provincial Health ended its mask mandate for healthcare settings beginning April 2023. To protect our staff and patients, we ask that patients reschedule if they have a cough, cold, or other flu like symptoms. We also reserve the right to cancel appointments for patients exhibiting flu like signs or symptoms. Please call 604-371-3791 to cancel or reschedule appointments.
On the Day of the Appointment
Please take note of the following:
Bring your BC Care Card, Insurance information, and a pair of sunglasses.
Upon arrival, call the clinic at 604-371-3791 so we can manage patient flow.
Arrive alone or if assistance is required, only have one companion.
Masks are optional but recommended for the actual eye exam.
When we put dilating drops, your vision will become blurry after the exam for at least 3 hours. We do not recommend going to work, driving long distances, and discourage driving with infants or toddlers immediately after the exam. Please prepare accordingly
Prioritizing Health & Safety
We continue to observe our Covid Health and safety procedures before and after each appointment. Our team completes a self assessment at the start of each clinic day. Hand washing and/or hand sanitizing is performed before and after each patient. We continue to minimize the number of people in the clinic at any given time. Clinic equipment is sanitized before and after each patient. Plexiglass barriers will remain in place at the clinic.
During eye exams, there are instances when physical distancing is not possible. Our optometrist/s will keep their mask on for the duration of the exam.