We require a 48-hour notice for cancellations. The clinic may charge a $50 fee for no-shows and/or same day cancellations. We reserve the right to refuse appointments or future re-bookings.

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BC Provincial Health ended its mask mandate for healthcare settings. To protect our staff and patients, we ask that patients reschedule if they have a cough, cold, or other flu like symptoms.

Please take note of the following:

1. Bring your BC Care Card, Insurance information, and a pair of sunglasses.

2. Please arrive no more than 10 mins earlier or later than your scheduled appointment.

3. Arrive alone or if assistance is required, only have one companion.

4. When we put dilating drops, your vision will become blurry after the exam for at least 3 hours. We do not recommend going to work, driving long distances, and discourage driving with children after the exam. Please prepare accordingly.

We continue to observe respiratory illness related health and safety procedures.

Our team completes a self assessment at the start of each clinic day.  We continue to minimize the number of people in the clinic at any given time.  Hand washing/sanitizing and equipment sanitation is performed before and after each patient. Plexiglass barriers remain in place.

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During eye exams, there are instances when physical distancing is not possible. Our staff will keep their mask on during patient interactions.