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Self-Health Assessment

Cancellation or Rebookings

We require at least a 24-hour notice for cancellations and will only rebook cancelled appointments twice. We reserve the right to refuse appointments for no-shows or same day cancellations.

We ask that patients reschedule their appointment if they have a cough, cold or other flu like symptoms. Please call 604-371-3791 to cancel or reschedule appointments. 

On the Day of the Appointment

Limited Entry

Please take note of the following:

  1. Bring your BC Care Card, Insurance information, and a pair of sunglasses.

  2. Upon arrival, call the clinic at 604-371-3791 so we can let you know when it is safe to enter.

  3. Arrive alone or if assistance is required, only one companion is allowed inside.

  4. Please bring a mask: We will ask you to put it on when the eye exam starts.

  5. When we put dilating drops, your vision will become blurry after the exam for at least 3 hours. We do not recommend working after and if driving long distances, have a companion drive you.

  6. When purchasing glasses, leave the trial frames on the counter for sanitizing.

Prioritizing Health & Safety

We are all in this together!

Health and safety begins before and is observed during and after your appointment. Our team completes a self assessment at the start of each clinic day.  Hand washing & sanitizing is strictly enforced before and after each patient. We limit entry to minimize the number of people in the clinic at any given time. Clinic equipment is sanitized before and after each patient. Sneeze guards or plastic barriers have been installed and are replaced and/or sanitized in between patients.

During eye exams, there are instances when physical distancing is not possible. We require masks to keep patients and our team members safe. 

After a patient leaves, common touch points and points of contact in the exam room and reception area are disinfected again.

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